Dispute and Complaint Procedure

Tracks is dedicated to providing inclusive services to all. We are guided by our Customer Service Charter and will do so respectfully to anyone seeking our support. In the event of a dispute or complaint our process is clear.

Contact:

Julie Hawken: Program Director
(705) 444-1580 ext. 807
julie@tracks.on.ca
or
Bradley Green: Administrator
(705) 444-1580 ext. 813
bradley@tracks.on.ca

Contact can be made by phone, in person or written form
Please provide:
Your Name
Contact Method: phone/email/in person
Best time to be contacted day/evening and details of the situation

You will receive a response within 1 (one) business day and next steps to resolve situation