Blue Mountain Chrysler

Position Information:

Working closely with the Service Manager, the Service Advisor is responsible for providing high quality workmanship and service ensuring customer satisfaction. The Service Advisor works together with the Service Manager to establish sales objectives and initiatives so as to increase the sales and profitability of the Service Department.

Duties and Responsibilities:

  •  Welcomes  the customers warmly on arrival and obtains information about their cars
  • Explains the nature of the work performed and all the costs to the customers
  • Advises customer on how to look after their cars and stresses the important of maintenance, based on the manufacture’s technical features
  • Maintains high standards of customer satisfaction
  • Ensures that customers are informed of all promotions and services provided by the dealership
  • Responsible for telephone requests for appointments and inquiries about work underway
  • Arranges appointment for maintenance services and where possible obtains information about the customers and their cars before appointments
  • Sell lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer
  • Accurately records the car problem experienced by the customer on the work order
  • Distributes tasks to the technicians
  • Takes into account previous checkups, inspects the car and recommends any additional repairs required
  • Prepared a detailed and accurate estimate of the cost of labour and parts
  • Determines the time frame for completion of the work, verifies this with the shop technician, if necessary
  • Have the customer sign the work order and provides a copy
  • Determines the payment method, obtains credit approval as required
  • Follows up on progress throughout the day and notifies customer accordingly
  • Verifies the scope of the warranty coverage on the vehicle to be repaired before work begin
  • Examines  the work orders to ensure that the work has been finished and that they indicate any additional repairs and authorizations; closes the work order in keeping with established procedures
  • Remains an active participant in the quality control process to make returns to the shop unnecessary
  • Inspects car body work, notifies customer if any work is necessary and prepares the estimate accordingly
  • Ensures that the work area is kept clean and organized
  • Maintains a professional appearance
  • Performs other tasks, based on management requirements and instructions
  • Read, understand and adhere to all rules, regulations, policy and procedures as required by Blue Mountain Chrysler Ltd.

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