Employment Services Case Manager

Job Description

·         Support and case manage individuals of all ages seeking employment support to meet their employment goals.

·         Identify client strengths and challenges as they relate to employability – Conduct standardized assessments to determine client interests, aptitudes and abilities on a one-to-one basis, where appropriate

·         Identify barriers to employment and assist clients to develop job readiness skills and job search strategies

·         Support participant with job retention strategies

·         Conduct outreach to community organizations to promote TRACKS Employment, develop quality partnerships and establish referral protocols.

·         Liaise with job developer, EO team, government departments and other social, employment and community agencies to coordinate services needed to facilitate client progress.

·         Enter accurate client data into the internal and external operating systems in a timely manner.

·         Maintain case notes and appropriate documentation regarding client progress.

Qualifications:

·         Experience in a role providing career or vocation advising is an asset.

·         Experience working with labour market trends and information to assist in the development or career plans and labour market objectives.

·         Strong computer skills –able to operate Microsoft Office/365, and capacity to effectively use funder mandated systems

·         Proven communication skills (written and oral) and conflict resolution skills with the ability to work under pressure and respond effectively in difficult/sensitive situations.

·         Organizational and time management skills to handle multiple responsibilities, flexibility required

·         Ability to take initiative, work independently and as part of a team to achieve site targets.

·         Valid Drivers’ license and access to transportation required

·         Vulnerable Sector Check required upon hire

We thank all applicants for their interest in this opportunity; please note that only those candidates selected for an interview will be contacted.