Hotel Dispatch – Winter – Full-Time

Job Description

At Your Service (AYS) Department is a central point of contact for the resort, responding to both guests and Associates as support by dispatching and communicating promptly and in a friendly manner to the relevant department or Associate.  The AYS Representative is often the first person involved in responding to guests or associates.  By following BMR’s standards and guest experience systems, the agent interacts with future and in-house guests through a centralized telephone service and chat/text messaging system.

• Answer back-to-back incoming guest and associate calls or simultaneous chat/text messages as require while inputting information into various systems.
• Record, dispatch, and provide information about dispatch, potential obstacles and requirements to various teams which may involve/engage maintenance, housekeeping, shuttles, grounds, security, Emergency Services (OPP, EMS, Fire Department), resort operations, IT or property management, and monitoring lodging cameras.
• Responds to guest and associate inquiries about resort operations and services, including trouble-shooting guest issues and concerns.  Some follow-up with guests regarding task completion and problem resolution as required.
• Produces daily reports and communications for resort and coordinates shuttles and shuttle bookings with drivers and guests

WHAT’S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

ADDITIONAL DETAILS

• ON-SITE ONLY (remote not available)
• Hourly Rate of $18.71
• Full-Time, Seasonal (November to March)
• Hours are 8-hour shifts from 6:45am to 11:15pm
• Weekend shifts required

Qualifications:

• Proven ability to provide excellent customer service
• Self-motivated and energetic
• Strong computer skills/knowledge (previous experience using a computerized phone or security system an asset)
• Strong multi-tasking skills
• Team oriented with a friendly, cheerful, and positive demeanor
• Available to work weekends, evenings and holidays; Shifts between 6:45am to 11:00pm.

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North.  Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass – the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alt