Technical Support Advisor

Job Title:

Wage:

Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Benefits – Medical, Dental, Vision
Paid Vacation Time
Computer Equipment Provided
100% REMOTE – Work-at-Home
Great Work/Life Balance while developing your career

Location:

Job Description

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of home?

Join our Transcom family as a Work At Home Agent – APPLY NOW!

You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. In this permanent full-time role, you’ll take inbound phone calls, listen to the caller, and use your technical expertise and passion for outstanding customer service to answer questions about products and services, or troubleshoot technical issues to find solutions.

We’ve got an exciting career opportunity for you, if you can:

Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment.

What’s In It For You?

Position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid vacation
Health Benefits for you and your family, including: medical, dental, vision
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people

Qualifications:

Home Office Requirements

Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

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Date Posted:

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