|Technical Support Advisor|
|$17.50 CAD Starting Pay
Plus performance-based incentives each month, earning potential
|Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
Join our Transcom family as a Work At Home Agent – APPLY NOW!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. In this permanent full-time role, you’ll take inbound phone calls, listen to the caller, and use your technical expertise and passion for outstanding customer service to answer questions about products and services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
What’s In It For You?
Position as a Transcom employee (not an independent contractor)
|At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 35-44 hours, with opportunities for overtime during peak season
(We are not currently hiring for part-time opportunities)
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, concentrate, and interact with others in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
Must live and work in one of the following provinces: Manitoba, New Brunswick, or Ontario
Home Office Requirements
Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
How to Apply:
|Please apply online at https://transcom.avature.net/careers/ApplicationMethods?jobId=87&applicationStep=0|
|April 20, 2022||
|May 20, 2022|
To apply for this job please visit transcom.avature.net.