Website True North HR

Job Title: Manager, Instructional Design & Delivery (Water First)
Work Hours: Monday-Friday (37.5 hours/week)
Wage: $77,250 – $92,000 per annum
Anticipated Start Date: Immediate
Location: Creemore, ON

Job Description

Be a part of a rapidly growing organization focused on one of the most pressing challenges in Canada: supporting sustainable access to safe, clean water in Indigenous communities. Water First partners with Indigenous communities to solve local drinking water and environmental water challenges through education, training, and meaningful collaboration.

We are in search of a Manager for Instructional Design & Delivery who possesses a creative mindset, substantial experience, and a keen eye for detail.

This is a hybrid work-from-home position. Candidates must be available to travel to the Creemore office, 10 Francis Street East at minimum two days per week.

Under the direction of the Director of Programs, the Manager of Instructional Design and Delivery is responsible for leading a small team dedicated to creating technical training programs and support materials that engage Indigenous adult learners.  This will be done in close collaboration with the Water First leadership team, program staff and Indigenous community partners across Canada.

Water First supports progressive labour policies, including:

  • Flexible hours
  • Health benefits
  • Defined benefit pension plan
  • Generous paid vacation

Responsibilities for this position include:

Team Management

  • Create and implement annual work plans that align with the department’s existing 3-year plan
  • Contribute to the next iteration of the 3-year planning process, including creating program objectives, goals and KPIs as well as a program budget
  • Develop and oversee activities that foster a positive, vibrant, collaborative, and effective organizational culture
  • Provide support and oversight for Technical Instructional Designer (remote or in-person) to develop and manage project milestones, timelines, and training activities
  • Oversee the hiring, training, and support of new staff
  • Oversee employee performance while integrating individual and organizational goals
  • Participate in management meetings and collaborate with multiple departments to work towards organizational goals
  • Review, approve and manage team budgets and overall expenses
  • Review and approve team reporting to internal and external audiences

Instructional Design Support

  • Design and develop experiential learning solutions that support adult learning best practices, address identified needs, support applied skill development, and improve performance of Water First programs
  • Design creative, interactive, experiential and technically sound courseware using adult and Indigenous learning theory that appeals to various learning styles and Indigenous audiences
  • Work closely with management and subject matter experts to assess needs, build specific learning objectives and comprehensive training overview plans
  • Follow Water First branding guidelines and standards to ensure content is professional and consistent with look and feel for external audiences
  • Ensure design conventions are maintained and cross-curricular connections are integrated
  • Develop instructionally sound knowledge, skill, and training performance-based assessments
  • Evaluate the impact of learning programs through the use of learning and performance metrics
  • Support the operationalization of evaluative data collected
  • Closely partner and collaborate with members of the Technical Training Team to continuously improve existing learning programs based on program evaluation
  • Mentor subject matter experts and graphic design team on best practices in instructional design of learning solutions
  • Help to integrate the latest research in adult and Indigenous education into programming
  • Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed


  • Responding to enquiries and/or resolving concerns from staff, community groups, and other external partners related to the Environmental Water Internship program
  • Assisting with the preparation of funding proposals, annual reports, and other miscellaneous communications
  • Liaising with internal departments as well as external agencies, funders, contractors, and consultants on matters related to the Instructional Design and Delivery team
  • Assistance with communication and coordination with various community partners and the organization of future programming
  • Report on project milestones and key performance indicators following project completion
  • Build and maintain valued relationships with key stakeholders
  • Take on additional projects and responsibilities as needed
  • Completion of in-office administrative duties as required




The ideal candidate for this position will possess the following:

  • Bachelor’s degree in instructional design or adult education required; master’s degree in Instructional Development, Training Education/Communication would be an asset
  • Demonstrated 10 + years of experience in technical/scientific instructional design for an adult audience (or equivalent combination of transferable experience and education), experience designing for Indigenous learners would be a strong asset
  • Demonstrated experience in designing and developing hands-on, experiential, and applied skills-based learning programs across delivery mediums and content types (face-to-face, outdoors, e-learning, video, virtual learning, live simulation, and live classroom) is a must, as seen through a portfolio of work
  • Diverse experience working with external and internal stakeholders in both live and virtual environments
  • Proven ability to clearly articulate complex concepts in simple terms is essential
  • Demonstrated experience working with multiple industry recognized instructional design models is preferred
  • Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all instructional materials
  • A willingness to continually expand one’s professional skill set, learn on the job, take on additional responsibilities as required and respond to and thrive in a dynamic work environment
  • Experience in cross cultural collaborations with Indigenous and non-Indigenous organizations
  • Demonstrated supervisory experience of a team delivering multiple technical projects with diverse outcomes
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, while empowering them to elevate their levels of responsibility and performance
  • Strong oral and written communication skills
  • A flexible team player with demonstrated ability to collaborate and support colleagues
  • Comfortable working independently with little direction under tight deadlines
  • Evidence of professionalism, judgment, initiative, tact, discretion, diplomacy, and creativity
  • Solid experience in Microsoft Office and Google Suite applications
  • Strong project management skills
  • Experience managing departmental budgets
  • A valid driver’s license with a clean driving record
  • Regular access to a vehicle
  • Willingness to travel to northern Indigenous communities approximately 5% of the time, including remote locations to support program delivery
  • Candidates must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada under relevant provincial or territorial legislation and regulations

If you are interested in learning more about this exciting opportunity, we would love to hear from you. Qualified Indigenous applicants are encouraged to apply.

Water First is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, gender identity, sexual orientation, age, marital status, physical and or mental handicap or financial ability.

By following the Accessibility for Ontarians with Disabilities Act (AODA), Water First Education and Training strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require accommodation, please advise in advance of attending an interview.

While we appreciate all interest, only those candidates selected for an interview will be contacted. Candidates will be required to undergo a Vulnerable Sector security check as a condition of employment.


Vaccination Policy: Candidates must be fully vaccinated
Employer: True North HR
How to Apply: Please follow this link to submit your application:
Date Posted: November 8, 2023 Posting Expires: December 7, 2023


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