Website True North HR


Job Title:

Operations Manager

Work Hours:

Candidates will be working approximately 48 hours per week, consisting of five days on and two days off. The schedule varies with a mix of mid-shifts (12 PM to 9 PM) and (4 PM to 1 AM). The total weekly hours will increase during peak season.


Commensurate with experience


The Blue Mountains, ON



Job Description

Twist Kitchen & Cocktail has an exciting opportunity available for an Operations Manager.  This position is based at 170 Jozo Weider Blvd, The Blue Mountains, ON L9Y 0V2.

As the Operations Manager, you will assume complete responsibility under the guidance of the Area VP of Operations, Executive Chef, or the President of the business’s daily operations. Address customer’s compliments or concerns promptly. Recruit, train and supervise staff. Maintain business food quality and standards.

Responsibilities of this position include:

  • Managing Front of House department expenses, including restaurant promotions, void percentage, supplies, uniforms, labour, and equipment. Ensuring company accounting standards are adhered to. Assisting in preparing profit and loss statements for Front of House and assisting with the fiscal budgeting process.
  • Providing leadership to the Front of House team. Encouraging employee productivity, motivation, and morale through consistent administration of the performance evaluation and development programs.
  • Leading the weekly marketing and promotional activities of the restaurant.
  • Adhering to company standards and procedures relating to ordering procedures and inventory controls.
  • Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Managing recruitment efforts for all approved headcount for Front of House staff, ensuring all positions are fully staffed. Preparing and conducting ongoing training and communication seminars with staff. Ensuring employees adhere to company operating standards (grooming, conduct, and behavior while on the property).
  • Weekly, bi-weekly, and period end inventory execution.
  • Develop and maintain “superior hospitality” as an employee. Behaviour and commitment in meeting guest/employee expectations and needs regarding service, quality, cleanliness, friendliness, and presentation within the restaurant.
  • Define and achieve specific, measurable objectives in terms of the front-of-house operating costs consistent with the strategic direction of the venue business plan.
  • Compliance relating to the Department of Health, Fire Marshall, etc.
  • Ensuring that company standards are maintained for Front of House presentation.
  • In partnership with leadership, brainstorm new ideas for promotions and advertising to acquire new business and increase existing business.
  • Performing all other duties as assigned or requested by management.


The ideal candidate for this position will possess the following:

  • Hospitality degree/diploma.
  • A minimum of 4 years of experience working as an Operations Manager within the hospitality sector.
  • Preference will be given to candidates with a current Safe Food Handler certification.  If not, candidates must commit to obtaining a Safe Food Handler certification within the first three months of employment.
  • Strong financial acumen, proficiency in all aspects of restaurant costings, and other operational-related financials.
  • A high level of integrity and ethics.
  • Demonstrated knowledge of inventory control, control procedures, and purchasing.
  • Hands-on involvement in the day-to-day operation of the restaurant.
  • Focused on exceptional quality.
  • You are highly motivated, a self-starter, and possess exceptional organizational and time management skills.
  • Able to manage multiple priorities efficiently under pressure.
  • A team player with excellent interpersonal skills that enable you to work effectively with the Culinary and Front of House teams.
  • As a Leader, you are an active listener, empathetic, and share clear messages that make complex matters easy to understand. You are a role model, you inspire, and you are flexible to the needs of others.
  • Proficiency with Google Drive/G Suite and Google Docs.
  • Excellent written and verbal communication skills.


Turner Hospitality Group

Turner Hospitality Group currently owns and operates six locations under the following brands: Winifred’s English Pub, Twist Kitchen & Cocktail, Magnone’s Italian Kitchen, Mother Tongue, and Poppy’s French Bistro with future growth plans over the next two-five years.  Our company aims to create memories and moments that add up to great experiences. From the beginning, our focus has not only been on exceeding guest experiences but on building our team up through constant progress, transparency, and opportunity.

With 30+ years of experience in the industry, Renée & Bruce Turner continue to build on their love of hospitality through new projects and creating a space for amazing team members. If you want to contribute to a small team of like-minded individuals, join our team today.


How to Apply:

If you are interested in learning more about this exciting opportunity, we would love to hear from you!

Turner Hospitality Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.  We encourage you to connect with us if you require accommodation in the recruitment process or need this job posting in an alternative format.

While we appreciate all interest, only those candidates selected for an interview will be contacted.  Candidates may be asked to participate in skills and experience testing.


Date Posted:

August 23, 2021  

Posting expires:

September 23, 2021


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