Serco’s Customer Service Charter

Our staff are here to help you to succeed. We are committed to working closely with our Service Delivery Partners to fully understand our customers’ needs, and to assist our customers to achieve their goals. As a customer, you have the right to receive services that cater to your individual needs that are free from bias or intolerance.

To ensure that our customers receive beneficial services, we will:

Listen: Feedback from customers, employees, and interested parties is one of the ways that Serco monitors and improves how services are delivered.
Any concerns, enquiries, or compliments that are received will be reviewed with the aim to continuously improve the quality of our services.

Support: All available resources will be employed to ensure that we meet the commitments we have made to our customers and Service Delivery Partners. Serco staff adhere to the provisions within the French Language Services Act and the Accessibility for Ontarians with Disabilities Act, 2005, and will ensure all services are provided in an equitable manner in the customer’s preferred language.

Engage: All Serco employees shall provide positive and professional services in the communities that we serve. In collaboration with our Service Delivery Partners, we will set tangible objectives and targets, focused on assisting individuals to find sustainable employment.