| Job Description:
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COSTI’s Temporary Reception Centre provides short-term accommodation and stabilization support to asylum claimants. The program offers a safe, welcoming, and supportive environment where participants can access essential resources, receive settlement assistance, and begin rebuilding their lives.
This is a full-time non-union contract position scheduled to work 35 hours per week.
LOCATION(S): Simcoe County
DURATION: August 31, 2026, to March 31, 2027 (with the possibility of extension)
DUTIES
- Manages Reception Center operating 24 hours per day, 365 days per year with the capacity to service up to 200 participants.
- Provides direct and indirect supervision to front line service staff and management staff.
- In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Reception Center staff.
- Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
- Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
- Monitors the delivery of services at the Reception Center in accordance with agency contractual obligations.
- Involved with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
- Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
- Monitors and oversees annual budget of up to $1.5 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
- Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under Temporary Reception Center Standards.
- Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in Reception Center.
- Ensures confidentiality standards are followed when handling clients’ files.
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| Qualifications:
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- University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
- Three (3) years’ experience in staff supervision, and financial management, including evaluating, training and coaching staff.
- Experience managing an operational budget of up to $1,000,000.
- Demonstrated ability to develop and implement effective programs in the areas of refugee support, housing, and mental health
- Demonstrated experience working with Toronto Shelter or Reception Centre Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency Reception Centers and transitional housing programs.
- Excellent communication, conflict mediation and interpersonal skills.
- Demonstrated experience engaging with 2SLGBTQI+ and other marginalized communities, applying community development principles, harm reduction strategies, and recovery-oriented approaches to design and deliver services.
- This position will require occasional evening and weekend hours, and also on call emergency response.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
- Must have a valid First Aid/ CRP certificate and previous Naloxone training.
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